Returns processing – Quickly process returns, and adjust your inventory and AP balance with the corresponding vendor.īackorder processing – Track orders that cannot be delivered to customers due to inventory shortages, and automatically fulfill outstanding orders when items are received to inventory.ĪR invoice – Automatically create a corresponding journal entry with each invoice. The software automatically updates warehouse quantities when you make a delivery. You can store the delivery tracking number and access the shipping status within the delivery note with the click of a mouse.
The built-in packaging function facilitates the “virtual input” of items into different parcels when a delivery is created. Orders can support different delivery dates and ship-to addresses for each line item, and you can automatically create purchase orders from a sales order and drop-ship the items to the customer’s site.ĭelivery – Generate packaging documentation for all goods shipped to a customer. When a shortage arises, choose to order from a list of alternative items or allow the item quantity to be partially delivered. Order – Simplify entry of sales orders by accessing item availability information through an available-to-promise report across multiple warehouses. You can calculate gross profit for each quotation, readily review the sales price history, and, once you create a quotation, quickly export it to Microsoft Word. Sales quotation – Create sale quotations for your leads and customers. The solution also gives you the flexibility to adapt the steps in the sales process to fit your needs and specific business processes. All relevant information is moved from one document to the next – from sales quotation to the sales order to delivery note to the AR invoice – saving you time and reducing errors. SAP® Business One offers efficient document development for every step throughout the sales process, including quotations. Sales management tools in SAP® Business One allows you to create price quotes, enter customer orders, set up deliveries, update inventory balances, and manage all invoices and accounts receivable. SAP® Business One helps you guarantee ongoing customer satisfaction with quick response to service and support calls. They enable you to enter and maintain information on service contracts, products, serial numbers, customer complaints, and inquiries. The service management tools in SAP® Business One let you manage the interaction between service representatives and customers. With SAP® Business One, you can manage and maintain customer contacts with full Microsoft Outlook synchronization, which results in increased sales effectiveness and stronger customer relationships. SAP® Business One - Sales and Customer ManagementĪ Comprehensive, Integrated Solution for all of your Business Needs
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